Bus is primary mode of transportation in Nepal.
Geographically, most of the country is covered with hills and mountains. This
makes other means of transportation very difficult. Indeed, this might be quite
strange for outsiders that Nepal doesn’t have rail network.
I needed to travel from Kathmandu to Baglung. I have
to book ticket, and for that there is no way but have to go to Bus Park ticket
counter. No, travel agencies don’t sell bus tickets except if it is tourist
bus, which is luxurious and bit costlier than normal ones.
In the morning, after an hour of travel on local bus (which
always faces traffic jam in the valley) I reach ticket counter. There are four
guys selling tickets. I book a ticket, and reconfirm my seat number and bus
details.
I pack my bag and go to Bus Park in the evening. I try
to board in the bus. I see another guy sitting on my seat. I ask him if he has
ticket. He says he has, I reluctantly request him to show his ticket. That’s right.
He has ticket. I recheck my ticket. Damn, two tickets were issued for same
seat. Bus is full by now, those who didn’t buy tickets were standing on the
passage. I tell the bus helper either to arrange seat or to refund my ticket
money. He looks helpless, and tells me to adjust in packed bus. I travel
adjusting whole night without sleep, furious in everything I see. I feel something
is quite not right about this whole thing.
After few days, I plan to travel back to valley. This
time I book on bigger bus, hoping this might be better with folding seat where
I could actually fall asleep. Luckily, I get a seat. But this bus also had same
problem that many passengers had to suffer, multiple tickets for same seat.
There are many other problems our primary mode of
transportation has, making millions of traveller’s life worse. Booking ticket
itself is difficult that only specified counter sell tickets. The fact that
many people travel without ticket shows that getting ticket is ridiculously
uneasy. Most of the time, buses are either over packed or almost empty. In case
of former, many passengers travel by standing or sitting on passage even in
long routes. Since passengers don’t have tickets booked, they charge whatever
amount the want. When I see people travelling in horrible situation even after
paying money, little bit of humanity dies in me every time.
That bus nightmare actually made me think how we could
solve the problem millions of Nepalese face everyday. Is there any solution to
problems we described? I don’t know, but I propose one below.
Better bus
ticketing system: electronic booking
Electronic booking system, where people can book bus
tickets on their computers, laptops, tablets and smartphones. All they need is
Internet connection. This might sound like crazy idea for most of the Nepalese
who know nothing more than Facebook, I think this is most convenient and
advanced way of solving above problems.
How does it work?
Basically, passengers can go to for eg. http://nepalbus.com and enter their details (i.e
name, place, destination etc). It will show the ticket price. Passengers pay
the ticket money via bank account, debit card, credit cards, online transfers
etc. Even though many people might not have all those payment methods, a nearby
travel agent can easily provide that facility.
Wherever a passenger books from, all the data is
stored centrally. So there is no chance of repeated booking unlike doing it
manually in current system. For example, if a passenger books a ticket in
Pokhara with seat no. A1 on bus ABC, same information will be stored in central
server and that information will be available everywhere immediately. So
whenever someone in Kathmandu tries to book on bus ABC, seat no. A1 will be
shown as taken and it can’t be booked anymore.
Advantages
While most of advantages of electronic booking are
apparent, I document some of them below.
1. Booking bus
ticket from home.
With electronic booking, I
don’t have to travel hours in jam packed traffic to get my ticket. I can book
from convenience of my home using my electronic device. This also enables me to
do advance booking to get desired seat and bus.
On the larger note, this would
enable easier access to tickets that they would not travel without ticket.
2. No multiple
tickets for single seat
Machines are so good at it that
the multiple ticket for same seat issue can be virtually wiped out. As I
explained before that since all the data is stored centrally and every
information is updated instantly everywhere that there is no possibility of
multiple tickets being issued. Book ticket, travel in peace.
3. Better occupancy
management
When I was travelling to
Baglung, our bus was totally pack, there was no space even on passage while
second bus was almost empty. If people had information that second bus had
empty seats, they would book for that one.
The other issue is, when a bus
ABC travels from Baglung to Kathmandu, there are passengers who booked up to
Pokhara. Say if 10 people booked ticket for Pokhara, there are no ways to know
in current system that how many seats are available from Pokhara.
In electronic system, it would
clearly show that 10 seats are available and can be booked. Better occupancy.
4. Efficiency and
cost effective
Electronic booking can be very
fast and fact that I don’t have to go to bus counter makes it no brainer. It is
also better to reduce human manual errors.
And since people can book
tickets themselves, this can be huge cost reduction to bus operators.
5. Better travel
planning
When I visit Europe, I do all
the travel planning at least two weeks in advance. Why? Because I can book
ticket online, get all the route information, the time it takes, costs and any
modes of transportation etc.
When I landed in Kathmandu, I had no idea where I
could go and where I couldn’t on my limited holidays. There is no way to know
route information, timing, costs etc unless I go to counter or call my old
friends who travel frequently in any specified route. And we brag about being
tourist friendly country?
All in all, I think this can be really good solution. The
whole write up is solely based on my experience. It’s really difficult to get
actual data about the issues I mentioned above. After some more time, I plan to
add challenges to implement such systems in present context in Nepal. Please
feel free to comment, correct and brainstorm.